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Customer Support Agent - Native Swedish-speaker

Customer Support Agent - Native Swedish-speaker

Natural Cycles is the world's leading startup in the area of contraception and reproductive health. We are all about education, scientific research, transparency, innovation and creating an impact. Together with a very passionate team gathered from all corners of the world we work on changing women's lives every single day. 

We are looking for a service-minded person who would like to join our Customer Support team in promoting women’s health! As a Customer Support Agent, you will play an important role in the company as you are communicating directly with our Cyclers (users) and educate them about our product.

Working in a team that helps Cyclers use a revolutionary contraception product is both fun and challenging at the same time. We place our Cyclers at the heart of everything we do and aim to provide the best possible support for them, therefore we love to be proactive and strive to improve our way of working by encouraging every team member to share their ideas and experience. 

If this sounds exciting to you and you become motivated by working in a fast-paced startup environment, the Natural Cycles Customer Support team could be the place for you! 

What you will be doing

  • Support our Cyclers’ and potential Cyclers’ with their questions via email and our social media channels. 
  • Answer questions on topics such as how the Natural Cycles app works, the menstrual cycle, payment, logistics etc.
  • Support and collaborate with other teams with campaign efforts or other initiatives via social media or incoming emails 
  • Communicate in an engaging, caring and credible way that builds long term trust with our Cyclers 
  • Maintain detailed knowledge of our product, policies, and marketing strategies
  • Contribute to identifying areas of improvement with the Cycler journey in focus
  • As a Natural Cycler Customer Support agent you will mainly communicate with our Cycler in Swedish and English, you may come across other languages as well as Natural Cycles offer support in Portuguese, German and Spanish 

What skills and experience you should have

  • You should be passionate about your job. Have a service-minded approach and truly care about outstanding good service 
  • You’re a team player who shows commitment and helps the team (and thereby our Cyclers) whenever there is a need 
  • You enjoy a fast-paced and changing international working environment
  • You’re attentive to customer needs, expectations and emotions. 
  • You’re able to explain difficult subjects in an easy and understandable way 
  • Confidence to work independently and make judgements to resolve customer questions
  • Great written communication skills
  • Native Swedish-speaker and fluent in English 

You might also have

  • Previous experience of working in Customer Service/Support
  • Previously worked with Zendesk
  • Previously worked at a start-up company 
  • Fluent/native level of Brazilian Portuguese 

How to apply

Apply by simply clicking on the button below, connect your LinkedIn-profile to your application and answer the questions in the application form. No CV or cover letter needed!  Please note that only applications in English and submitted through the career site will be considered. 

We know that diverse teams are strong teams, so we welcome those from different backgrounds and experiences. To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use Alva Labs assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

About Natural Cycles

Natural Cycles is a revolutionary approach to birth control and family planning, empowering women to take informed decisions. Developed initially by two former physicists, our algorithm and app is clinically tested and backed by several international VC firms. Together with a very passionate team gathered from all corners of the world we work from our international offices on changing women's lives every single day. We have a great familiar atmosphere and a truly diverse workplace with more than 20 nationalities and 65/35 in gender diversity.

Or, know someone who would be a perfect fit? Let them know!

Department

Stockholm

Luntmakargatan 26
11137 Stockholm Directions info@naturalcycles.com

Life at Natural Cycles

Being a passionate and committed team we  spend a lot of time working together, but we also make sure to have fun! We celebrate every success and milestone together as a team, and enjoy spending time together at our weekly fika, monthly after works, and other fun events such as board game nights, yoga classes and workouts.

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