Customer Support Agent - German-speaking
Consumer Marketing – Stockholm
Natural Cycles is one of Stockholm's hottest startups and the world's leading startup in the area of contraception and reproductive health. Besides providing women with a life-changing tool to monitor their fertility, the application is also a unique research platform yielding exciting new clinical data on a regular basis.
We are looking for a Customer Support Agent to join our team. As a Customer Support Agent at Natural Cycles you will engage with the core of our company – our Cyclers (customers) and give them the support they need regarding our product.
What you will be doing
- Accurately respond to Cyclers’ or potential Cyclers’ inquiries via multiple channels such email, online chat or social media
- Answer questions, give advice and support in queries ranging from menstrual cycles to payments, app related, logistics queries etc.
- Engage with our Cyclers and build trust to create memorable interactions with Natural Cycles
- Maintain detailed knowledge of our product, policies, and marketing strategies
- Contribute to identifying areas of improvement with the Cycler journey in focus
- Meet individual quality service goals while appropriately prioritising workload to meet individual targets and set standards, as well as department goals
What skills and experience you should have
- A minimum of 1-year experience in Customer Service/Support
- Great communication skills, a pedagogical approach and attentive to customer needs, expectations and emotions
- Confidence to make independent decisions to resolve a Cycler's problem
- Service-minded and compassionate
- Enjoy working in a fast-paced environment, both independently and as a part of a team
- Interest in the male and female reproductive system and comfortable with discussing reproduction, sexual relations and Cyclers personal problems
- Previous experience in the healthcare field or (health) education field is a plus
- Strong computer skills, specifically Google Drive is a must
- Fluent or native level of German
- Fluent or native level of English
- Fluent/native level of any of the following languages is a plus; Brazilian Portuguese, Spanish, Swedish, French, Italian.
About Natural Cycles
Natural Cycles is a revolutionary approach to birth control and family planning, empowering women to take informed decisions. Developed initially by two former physicists, our algorithm and app is clinically tested, used to date by more than 800 000 women and we are backed by several international VC firms. Natural Cycles is located in the center of Stockholm, have a great familiar atmosphere and we are a truly diverse workplace with more than 30 nationalities and 60/40 in gender diversity.
Only applications in English and submitted through the website will be considered.